FAQ - Kane Carpet

Can I Purchase Directly from Kane Carpet?

Kane Carpet only sells to authorized Kane dealers.

How Do I Set Up an Account With Kane Carpet?

If you are a retailer or trade distributor, please contact Samantha Acree in our customer service department at 1-718-907-1396 ext.416.

What Type of Vacuum is Best for Kane Carpet?

In most cases, a standard bagged vacuum with a properly adjusted beater bar is best. For shag and high pile products a 'suction only' setting is recommended.

What is the Best Method for Spot Cleaning Kane Carpet Products?

Specific information is available under our INSTALLATION & MAINTENANCE section.

What Padding Do You Recommend?

Flat Surfaces:
3/8” rebond (8lb minimum density)
Carpet Padding

Double Stick Installations:
Tred-More synthetic rubber 2568 or 2580
Tredmor 2568
Tredmor 2580

Stairs:
We strongly recommend 100oz rubber
Rubber Padding

How Do I Obtain Testing Information (Fire Ratings, Wearability, etc)?

Contact the Customer Service department at 718-907-1396.

Am I required to cover my windows?

Direct sunlight and/or natural light will fade any carpet or rug. Though certain carpet fibers may be more resistant to fading, direct sunlight can be harmful to just about everything it reaches. Protect your carpet investment with proper window treatments to filter out the sun's harmful UV rays.

How do I get my rugs to lay flat?

These are some of the things you can try:

1. Try reverse rolling it on a core very tight (protect the outside of the carpet with plastic) and let it sit that way for 24 to 48 hours in a very warm room, or even let it sit in the sun like that for the day, it just may relax it enough to lay flat.

2. Use double face tape under the bubble where desired.

3. Attach Velcro to the floor & the back of the rug.

4. Attach a premium rug pad to the back of the rug.

5. On a clean, wooden surface, flip it upside down and stretch it tight with a power stretcher. Using finishing nails to secure it flat to the fab table, wet the backing with hot water (don’t be afraid to get it wet to the point it reaches the fibers) and let it dry thoroughly before removing the finishing nails.

6. Spread the rug, pull the edges tight, and tack down the edges with a staple.

Is it better to wear shoes or go barefoot on carpet?

Many people think that going barefoot on carpet is best. Not true – you're better off in Slippers, preferably clean, shoes, or even socks here's why: ... That moisture or sweat actually has a natural oil produced by the human body that will transfer from your foot to the carpet. Body moisture on your carpet, even in tiny amounts, is not good. It will attract dust, dirt, and dander. So when you go barefoot in your home, you’re leaving sweat on the surface of the carpet then soil is attracted to it. You certainly won’t notice a difference immediately, however, over time the soils will build up.

Wear Shoes or Socks
Wear your shoes or socks – your shoes will track in dust, dander, and even mud. But shoes will typically leave behind dry soil that can be vacuumed up. Ideally, a pair of clean slippers at the front door will keep your carpet looking its best. Just slip off the out-door shoes, and put on the indoor slippers when you make the transition from outside to in.

Why does my carpet look different from the other side of the room?

Many of our high end textured carpets have Special Silk-like Yarns that can shimmer differently when viewed from different angles. This will cause the carpet to have completely different visuals depending which side of the carpet you are looking at it from. This is an inherent characteristic of these fine carpets.

Product Care-Cleaning

Once you have invested in the Kane Carpet of your dreams, we recommend that you follow the maintenance guide presented here to protect your investment. Because regular cleaning with the right equipment will extend the life of your carpet or rug, ensuring years of enjoyment.

Carpet Maintenance

Maintaining your quality purchase will repay you by keeping its beauty for many years. Vacuum regularly. Even in ordinary use, carpets receive a lot of abuse - pounding feet, dirt, grit, dust, oily cooking vapors and spills of all descriptions. By frequently vacuuming with a good machine, you can remove and prevent dry soils from building up to an unsightly level.

Remove spills immediately.
Professionally clean as needed. Do not apply stain repellent treatments that contain silicone because they tend to accelerate carpet soiling.
Keep doormats clean. Exercise preventative maintenance by placing absorbent mats at the most frequently used entrances to your home. Change or launder when these mats become soiled.
The vacuum cleaner dust bag should be changed when half full.
Filters in your heating and air conditioning systems should be changed regularly.

To help optimize the aesthetic and performance value of your Kane carpet, remember these effective vacuuming tips:

Make sure your vacuum's belt is in good condition - and that the beater actually rotates when in contact with the carpet, except with Shag carpets. For Shags we recommend suction-only vacuums. *See Shag Carpet Care & Maintenance below*
Height adjustment is correct when the beater contacts the pile enough to lightly vibrate the carpet several inches away from the machine, but not enough to cause a significant slowing of the motor.
Vacuum across the traffic pattern occasionally, rather than in the traffic direction, to prevent matting.

Cleaning Your Carpet

While vacuuming removes most dry soil, the oily soil of cooking vapors, air pollution and grime tracked in from the street present a decidedly different type of problem. These particles of oily soil deposited on carpet fibers can cause gradual - but significant - dulling of delicate pastel colors. The color isn't actually lost. It's hidden under a dirty film. If this type of soil is allowed to accumulate, it literally glues the pile fiber together, resulting in matting, packing or ridges. Equally worrisome, it begins to attract and hold dry soil. That's why cleaning is so important when dulling of the fiber is first noticed. If allowed to remain too long, it becomes gummy and difficult to remove.

For Dry Cleaning Only Products

We recommend a dry cleaning agent such as Capture^®, Host^® and Dri-Mate^® or the WoolClean Spot Dry Remover™ available from Wools of New Zealand.

Test area first.

Vacuum brush should barely skim surface carpet to trap soil just under pile. (Any further aggressive brush setting will cause carpet to pill).

Dry Foam and Absorbent Pad

Fluffy detergent foam is worked into pile by a variety of machines. Once dry, the residue is vacuumed out. This method uses little water, dries fast and cleans the surface well; however, over-brushing can damage some carpets.

Steam Cleaning (Hot Water Extraction)

Extraction of the cleaning solution and soil leaves little residue and no pile damage, although caution is required to prevent over wetting. Avoid using too much detergent. Follow up with plain water. Recommended for all carpet types, this method is most effective when performed by a professional using an external hot water extraction unit.

Caution!

The rotary brush wet shampoo method is not recommended for residential carpet as damage may result. Moreover, some do-it-yourself products in aerosol cans may cause rapid re-soiling due to excessive residues. Test on a scrap first. If the dried product feels sticky, don't use it. And avoid all cleaning agents containing an optical brightener (fluorescence) such as those found in many laundry detergents and some carpet cleaning systems.

Installation Seaming Video

Stain Removal

No carpet is stain proof. However many are treated to be stain resistant which gives you time to act. Remember, with spot and stain removal, speed is of essence. Immediately after a stain or spill occurs, solids should be scooped up and liquids blotted as quickly as possible. Absorb as much liquid as possible with a paper towel, etc., replacing as they become saturated. Never use a scrubbing motion. Blot instead to prevent the carpet surface from fuzzing.

Stain Treatment

For effective spot cleaning, you'll need the following items. The item numbers are keyed to the stain - and all should be used in the recommended sequence. Some stains may require professional cleaning, depending on the age of the stain.

1. Cold Water
2. Detergent Solution. Mix one teaspoon of clear dishwashing liquid with a cup of warm (not hot) water.
3. Ammonia Solution. Mix one tablespoon of clear household ammonia (3% solution) with 1/2 cup of water.
4. Solvent. A dry cleaning solvent (available at grocery, drug and hardware stores).
5. Ice. Chill with ice cubes in a plastic bag. Shatter residue, pick or scrape off and vacuum.
6. Vinegar Solution. Mix 1/3 cup of white vinegar with 2/3 cup of water.
7. Warm Water (not hot)
8. Clear nail polish remover (preferably acetone)
9. Alcohol or Methylated Spirits Mineral Turpentine
10. Rust Remover
11. Absorbent Powder (e.g., salt, talc or proprietary absorbent powders)
12. Absorbent Cleaners (e.g., Host)

Stain Type	Step 1	Step 2	Step 3
Alcoholic Beverages	1	2	-
Bleach	1	3	-
Blood	1	2	-
Butter	4	2	-
Candle Wax	5	4	-
Chewing Gum	5	4	-
Chocolate	2	3	6
Coffee	1	2	4
Colas/Soft Drinks	7	2	-
Cooking Oils	4	2	-
Cream	2	4	-
Egg	2	-	-
Felt Tip Pen	7	2	8
Floor Wax	4	-	-
Fruit Juice	1	2	-
Furniture Polish	4	2	3
Gravy & Sauces	7	2	-
Ink (fountain pen)	1	2	-
Ink (ball point pen)	4	9	2
Ketchup/td>	7	2	-
Lipstick	4	2	-
Mercurochrome	2	3	6
Milk	7	4	2
Mustard	2	-	-
Nail Polish	8	4	-
Oil and Grease	4	2	-
Paint (latex)	2	3	4
Paint (oil)	9	4	2
Rust	4	2	10
Salad Dressing	2	4	-
Shoe Polish	4	2	-
Soot	4	2	3
Tar	4	-	-
Tea	1	2	4
Urine (fresh)	1	2	-
Urine (old)	2	3	6
Vomit	2	-	-
Wine	11	1	2
Unknown Material	4	12	2

Shag Carpet Care & Maintenance

General Care: Carpet generally needs to be vacuumed frequently, ideally twice a week and more often in high traffic areas. Shag carpet is no different. However, one major difference does exist between shag and other carpets, and it has to do with beater bars...

Vacuuming: The best way to care for your shag carpet is to vacuum it with a suction-only vacuum. If your vacuum has a beater bar, be sure to disengage it when vacuuming your shag carpet. When disengaged, the brushes on the beater bars should not come in contact with or abrade the fibers as you vacuum. The reason? Using a beater bar or brush may cause the yarns to "feather out" or lose their twist, resulting in pilling or fuzzing. That means your shag carpet would no longer look they way it did when you fell in love with it; It would lose its unique character.

If you have a particularly thick shag carpet, you might consider using a pilator or grooming rake to keep your carpet looking well-groomed and carefully coiffed. Caring for your shag carpet with frequent and suction-only vacuuming will ensure that your shag carpet provides you with the Beauty, Comfort and Durability you expect from it.

Something else to consider: Your vacuum…Have you checked whether it is certified through the Carpet and Rug Institute Seal of Approval/Green Label Vacuum Cleaner Program? The program has established industry standards on vacuum cleaner performance.

Visit www.carpet-rug.org for details and listings.

About Eurolon™

Eurolon™ is a proprietary yarn system using the most advanced heatset super fine synthetic yarns. This product is designed to look its best for a long time. Solution-dyed to be color-fast, stain-resistant and durable, this carpet will look as good tomorrow as it does today.

Durable

Eurolon™ will resist signs of wear, with unique long-lasting fibers.

Stain-Resistant

Eurolon™ does not absorb moisture making spills and stains easily removable with normal cleaning agents.

Color-Fast

Solution dyed yarn extrusion is not only safe for the environment, it protect the colors in your new carpet from fading and cleaning solvents.

Anti-Static

Carpets made from Eurolon™ fibers are permanently anti-static.

No more electric shocks.

Anti-Microbial

Carpets made from Eurolon™ fibers do not support the growth of mites or bacteria.

Non-Toxic/Environmentally Friendly

All Eurolon™ fiber carpets are free of toxic elements. Because color is "melted in" during production of the fiber, it eliminates the traditional use of large quantities of water for dyeing, contributed to the preservation of water and the quality of our water.